Dealing with Covid-19: we're pressing on

Dear customers, business partners and visitors,

Even in these challenging times, we're there for our customers – be it in production, sales or service. 
For staff at Rolls-Royce Power Systems like everywhere else, there is no escaping the effects of the Covid 19 pandemic. To make sure they are properly protected while keeping the business up and running, we have a crisis management team in place to keep close track of the situation. 

“The decisions we make are guided by two main priorities: making sure our staff are properly protected while providing the best possible service to our customers worldwide in what is a very dynamic situation,” explained Matthias Vogel, Executive Vice President Sales Service & Network at Rolls-Royce Power Systems. 

Working in Home Office
Thousands of employees are now working from home, enabling them to stay at our customers' disposal just like before. “Video conferences and Skype meetings are part of the routine anyway here, since our staff have long had the option of mobile working. In this situation, our main job is to enable physical distance and still ensure efficient work. This is why we have once again expanded and improved our IT infrastructure and with it the possibilities of electronic communication at an enormous speed," explains Jürgen Winterholler, head of the global IT service at Rolls-Royce Power Systems.

Social distancing in production
In the factory, workers keep each other at a maximum distance, and work in separate time shifts, with disinfection of their workplaces in-between. Production is being carried on with the aim of keeping as many customers as possible satisfied. To make sure there are enough parts at hand, we are permanently monitoring our existing delivery chains and also staying on the look-out for alternative suppliers. That enables us to keep production as stable as we can and to deliver punctually in what is a very challenging situation. 

“We're pulling out all the stops to get this crisis under control together. I'd like to say a big thank-you to staff for their extraordinary commitment, and to our customers for keeping faith with us in these unprecedented times,” said Andreas Schell, CEO of Rolls-Royce Power Systems.

Service in place, especially for safety-critical applications
Despite the difficulties, service personnel are still out in the field helping our customers wherever possible to keep their products up and running. Priority is being given to safety-critical plants – notably electrical generator sets in hospitals or emergency generator sets in power plants.  The necessary back-up is provided by our global service organization. Service assignments that are not crucial such as scheduled maintenance or commissioning work are partially being postponed to a later date. Health and safety being the leading principle, some situations demand careful weighing-up: only where staff will be able to act in line with the current precautionary health measures can they be placed at our customers' disposal.

Round-the-clock availability of Customer Care Centers
Our Customer Care Centers in Germany, China, Singapore and the USA remain available to our customers round the clock. Staff continue to respond to customer enquiries – but now from home, rather than the office.

We therefore kindly ask for your understanding for implementing the following measures:

Visitors who have been in risk areas of the red category (scroll down for the red areas) in the past 14 days will not be received at any Rolls-Royce Location worldwide at present. The same applies to employees of third-party companies operating on our premises.

Additionally, a number of increased precautionary measures will apply at German sites. As part of these measures, plant visits will no longer be carried out at all German sites and upcoming visits will be cancelled. In important exceptional cases, access to the premises will be assured; this must be requested in advance by the employee responsible.

Visitors or employees of third-party companies operating on our premises, who are currently in a region of the red category, may not enter the Rolls-Royce premises of another category red region without a prior 14-day quarantine phase. The 14-day quarantine period also continues to apply to travelers from a red-classified region to Rolls-Royce premises that are not currently part of a red region.

Visitors, employees and external company employees who stay within a red risk zone are allowed to continue entering the factory premises within this zone. This means, for example, that people who are permanently staying in Germany can continue to work at German sites.

Local regulations must be observed in each case, as well as the travel guidelines for Power Systems that are limited internationally to business-critical trips.

Visitors or employees of third party companies working on our premises who have been to risk areas of the category red stayed more than 14 days ago must be free from any signs of illness on the 14 days following their return.

Rolls-Royce employees currently travel to the risk areas of the red category only in justified and approved exceptional cases.

The risk areas of the red category currently include:
Mainland China
The French region Grand Est (this region includes Alsace, Lorraine and Champagne-Ardenne)
South Korea
United Kingdom 
United States of America

We thank you for your support. We will inform you immediately about further measures or the cancellation of these regulations.

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