Mining Service 4.0 – MTU Go! Act and Go! Manage digital tools support global customer service

Apr 09, 2019

  • New customer care and digital solutions as part of global customer service drive
  • Go! products available for mining vehicles

The Rolls-Royce business unit Power Systems is strengthening its activities to expand the digital services for the customers. The Digital Solutions team, established in 2017, is being expanded, and a data and analytics competence center is currently being set up in Munich. Since the beginning of 2018, experts have been working jointly in different time zones at Customer Care Centers for MTU products across five locations - Singapore, Novi (Michigan), Suzhou, Augsburg and Friedrichshafen. They provide 24/7 support to ensure full availability for customer requests operating MTU propulsion systems.

The new Digital Solutions division as well as the new Customer Care Centers are part of the current initiative by the Rolls-Royce business unit Power Systems to transform its global customer service. “We intend to deliver an exceptionally high customer-focused improvement in both our services and our products with our new service and digital strategy,” said Andreas Schell, CEO of Rolls-Royce Power Systems. “The aim of this transformation is to develop into a complete solutions provider to fully support our customers.”

First MTU Go! products for mining vehicles
“We are developing digital products and services that are generating significant customer benefits,” said Jürgen Winterholler, who leads the Digital Solutions division. The first digital tools, MTU Go! Act and MTU Go! Manage, are already available for Series 2000 and Series 4000 engines used in mining vehicles. Connecting up the systems via data loggers will enable both experts and customers to monitor the engines remotely, schedule maintenance work and determine the availability of spare parts, analyse operating data and derive what action is to be recommended to improve the use and operation of products. “Cyber security and data protection have been assigned the highest priority. This is an area where we also benefit from the experience gained in the course of the last 20 years by Rolls-Royce in the aerospace industry,” Winterholler added.

MTU Value Care Agreements secure availability
“As a result of the interaction between our new service agreements, new digital tools and the Customer Care Centers, the customer is provided with a complete peace-of-mind package,” said Matthias Vogel, Executive Vice President Service, Network and Business Development of the Power Systems business unit. “Customers benefit in terms of the reliability, operational efficiency and maximum service life of their propulsion system – we take care of all that to ensure that customers can concentrate on their own core business.” The experts in the Customer Care Centers work fully aligned with the Digital Solutions team. Predictive maintenance work is scheduled to ensure that everything runs smoothly. Maintenance intervals are coordinated and an optimised, transparent cost structure is in place guaranteeing the reliability and availability of engines and systems.

Download Plain Text

Photos for Press Release

The digital tools MTU Go!Act and MTU Go!Manage provide analysis of engines up to fleet management. MTU Go!Act for smartphones alerts customers to any faults that may have arisen in connected systems and enables them to identify and eliminate the fault quickly. MTU Go!Manage is a platform that links up a customer’s system to the data base and significantly improves communication with MTU partners, distributors and the Customer Care Center.

The digital tools MTU Go!Act and MTU Go!Manage provide analysis of engines up to fleet management. MTU Go!Act for smartphones alerts customers to any faults that may have arisen in connected systems and enables them to identify and eliminate the fault quickly. MTU Go!Manage is a platform that links up a customer’s system to the data base and significantly improves communication with MTU partners, distributors and the Customer Care Center.

Image Download (jpg, 3 MB)
MTU diesel engines are the standard in many mining applications around the globe. They reliably power vehicles for underground and opencast mining, including loading vehicles; transport vehicles or blast hole drilling rigs; and other mining machines. For these applications, MTU engines provide the highest performance, reliability and availability as well as a maintenance-friendly construction. On top of that, long service intervals and an efficient use of fuel provide for exceptionally low operating costs. In connection with the interplay between the new service agreements, new digital tools and the Customer Care Centers, the customer is provided with a complete peace-of-mind package.

MTU diesel engines are the standard in many mining applications around the globe. They reliably power vehicles for underground and opencast mining, including loading vehicles; transport vehicles or blast hole drilling rigs; and other mining machines. For these applications, MTU engines provide the highest performance, reliability and availability as well as a maintenance-friendly construction. On top of that, long service intervals and an efficient use of fuel provide for exceptionally low operating costs. In connection with the interplay between the new service agreements, new digital tools and the Customer Care Centers, the customer is provided with a complete peace-of-mind package.

Image Download (jpg, 2 MB)
Silke Rockenstein
Spokeswoman Trade Media
+49 7541 90-7740

silke.rockenstein@ps.rolls-royce.com

 

The content of the press releases reflects the status as of the respective date of publication. They are not updated. Further developments are therefore not taken into account.

Stay up-to-date.
I accept it, close
Rolls-Royce Power Systems uses cookies to customize the site to best meet the needs of our visitors. By continuing your visit to the website, you consent to the use of cookies